Watch
← Back to IdeasOgilvy On Live: Beyond the Loyalty Program

Instead of thinking about loyalty only within the framework of a traditional loyalty program, marketers need to be thinking about loyalty building as the natural, consumer-oriented counterpart to brand building.
In this edition of Ogilvy On Live, we define and describe the four dimensions of loyalty, as outlined in a brand new original research-based report from Ogilvy One, Campaign's Customer Engagement Agency of the Year. Those dimensions are: Principle, Potential, Culture, and Community.
Then, Ogilvy One’s Global President Clare Lawson and Head of Strategy EMEA, Dayoan Daumont moderates a discussion that focuses on how brands and marketers can put each dimension into action in order to build lasting loyalty.
The panelists are:
- Dan Bennett — Behavioral Science Lead, Ogilvy Consulting
- Charlie Hills — Chief Strategy Officer, Mando Connect
- Michelle Wildenauer — SVP of Strategic Services, The Lacek Group
- Bradley Breuer — Vice President of Loyalty and CRM, PetSmart