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← Back to IdeasLoyalty Trends 2025: Empathy Earns Brand Love
As AI and other advances open new possibilities for building brand devotion, it becomes increasingly important to keep human experience at the forefront. Finding ways to achieve a balance will inform loyalty, engagement, and the customer experience in the coming year.
A new report from The Lacek Group, an Ogilvy One Company, outlines 5 key trends:
- Wellness will win
- AI tools will be central to customer experience and loyalty strategies
- Brands will embrace cost-conscious loyalty strategies
- Even if TikTok is banned, its influence will continue to dominate
- The key will be keeping it all human-centered
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