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← Back to IdeasLoyalty Trends 2025: Empathy Earns Brand Love
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As AI and other advances open new possibilities for building brand devotion, it becomes increasingly important to keep human experience at the forefront. Finding ways to achieve a balance will inform loyalty, engagement, and the customer experience in the coming year.
A new report from The Lacek Group, an Ogilvy One Company, outlines 5 key trends:
- Wellness will win
- AI tools will be central to customer experience and loyalty strategies
- Brands will embrace cost-conscious loyalty strategies
- Even if TikTok is banned, its influence will continue to dominate
- The key will be keeping it all human-centered
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